William L. Benoit's Accounts, Excuses, and Apologies, Second Edition: Image PDF
By William L. Benoit
In our always plugged-in and hooked up international, picture is every thing. humans, teams, firms, and international locations often come less than suspicion of wrongdoing and infrequently require safety. This absolutely up-to-date variation of the 1994 quantity investigates the events within which threats to snapshot come up and describes the image-repair techniques that could be used to aid defuse those threats, similar to denial and apology. the writer experiences a variety of theories on picture fix, and extends past learn at the subject to incorporate paintings on persuasion or perspective change.
Five contexts for snapshot fix are tested: company, political, sports/entertainment, overseas, and 3rd occasion (when one individual or association attempts to fix a twin of another). New case reports contain the British Petroleum oil spill within the Gulf of Mexico, Anthony Weiner, Lance Armstrong, Apple’s apology to China over the iPhone, and major Minister David Cameron’s apology for Bloody Sunday.
“Though the area has replaced markedly considering that its first book, this quantity is still very important … good dependent and obviously written, this research will serve these in political technological know-how, psychology, and enterprise in addition to these drawn to rhetoric and communication.” — CHOICE
“This is a really invaluable replace to the main influential e-book ever released on difficulty communication.” — Timothy L. Sellnow, coauthor of Theorizing predicament Communication
William L. Benoit is Professor of conversation experiences at Ohio college. he's the writer of many books, together with (with Pamela J. Benoit) Persuasive Messages: the method of Influence.
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Accounts, Excuses, and Apologies, Second Edition: Image Repair Theory and Research by William L. Benoit